Tech support scams take different forms and are known to take on more characteristics over time. Get the protection against the latest tech support scams by upgrading to Windows The Windows 10 Creators Update brings in additional security features and will start rolling out on April 11, Keeping your computers up-to-date gives you the benefits of the latest features and proactive mitigation from Microsoft.
To avoid tech support scam websites, use Microsoft Edge. Enable Windows Defender SmartScreen also used by Internet Explorer to block known malicious websites, such as tech support scam websites. In addition, Microsoft Edge provides a way to close dialogue loops, which are used by support scam sites to keep on delivering pop-ups even after you close them.
Windows Defender AV uses cloud-based protection, which helps make sure you are protected from the latest threats.
Tech support scams employ varying social engineering techniques to get you to call the support hotline. Do not call the number in pop-up messages. Some scammers can also contact you directly and claim to be from Microsoft.
Remember, Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you. Reach out directly to one of our technical support experts at the Microsoft Answer Desk.
For more information on techs support scams, go to our tech support scams FAQ page. Questions, concerns, or insights on this story? Follow us on Twitter MsftSecIntel. We have seen the following tech support numbers used by scammers. For an updated list of tech support scam hotlines, go to our tech support scams FAQ page. Our Tech support scams FAQ page has the latest info on this type of threat, including scammer tactics, fake error messages, and the latest scammer hotlines.
You can also read our latest blog, New tech support scam launches communication or phone call app. Skip to main content. April 3, Tech support scams persist with increasingly crafty techniques Microsoft Defender Security Research Team. Figure 1. Top counties that saw the most number of tech support scam encounters in Note: This blog post is the third in the threat landscape review series.
The evolution of technical support scam malware Technical support scams are built on the deception that your computer is somehow broken, and you need to contact technical support to fix it. Figure 2. Top support scam families based on encounters in FakeCall and FakeBSOD: The early types that used one pop-up window and simple messages Tech support scams are known for their use of pop-up windows to advance their pretense. Figure 3. A sample pop-up message from FakeCall If you click OK, the website loads a page giving more details about the supposed problem, and more instructions to call the technical support number.
TechBrolo: Support scam malware on steroids TechBrolo takes on characteristics of both FakeCall and FakeBSOD, but integrates technical enhancements that not only makes the pretense more believable but can also adversely affect your overall computing experience.
Sample TechBrolo site with dialogue loop and fake support number Most variants of TechBrolo also play an audio describing the problem, adding a sense of urgency. Sample TechBrolo site that spoofs Windows Defender Antivirus, plays an audio message, and uses fake support number Recently, we also spotted a TechBrolo variant that uses website elements to spoof the Microsoft support site and fake the pop-up dialogue box.
One TechBrolo site uses website elements to achieve a browser in a browser effect and asks target victims to call Non-English support scam websites Consistent with our findings that some of the countries most affected by tech support scam are non-English speaking countries see Figure 1 , we have seen some localized tech support scam malware.
Figure 9. French tech support scam website that uses fake support number Figure Spanish tech support scam website that uses fake support number Figure German tech support scam website that uses fake support number Figure Japanese tech support scam website that uses fake support number Cusax, Hicurdismos, and Monitnev: Support scam Trojans Apart from scripts hosted on websites, we have also seen tech support scam malware in the form of executable files. Cusax uses the lure that you need to enter your activation key and asks to call the number Hicurdismos , on the other hand, displays an image that looks like the BSOD.
If the solutions are meeting your present needs then you should continue to use OWC, but if you feel that OWC is lacking certain features to address those needs, be aware that we are discontinuing OWC and no additional features will be added. Many browser-based OWC solutions might be migrated to use the new, thin Excel capabilities on the server, but the server does not provide a complete superset of functionality for example, typing into any cell in the worksheet or adding new measures or dimensions to a PivotTable view from the browser is not supported.
In general, customers will need to review their current solutions to determine if OWC will continue to satisfy their needs or if they would benefit from using the new features provided by Excel Services.
This month, we're announcing some top requested features like tracking changes in Excel and live transcriptions in Teams, as well as some soon-to-be-favorites like meeting recaps, turning Word documents in presentations, and more. Since we introduced Microsoft to individuals and families earlier this year, we have continued to deliver new innovations across our apps and services to help you and your family save time and stay connected.
Locate your loved ones and build better driving habits with Microsoft Family Safety Stay connected even…. And I know our customers feel it too.
It has never been clearer how important simple but powerful collaboration tools are to the success of organizations of all sizes. This has driven our vision since the beginning and we are profoundly thankful for your support growing SharePoint as the leading collaboration platform for over million people and partners delivering innovative solutions. Last June we expanded the simplicity and reach of SharePoint through our Office cloud service.
Since then, tens of thousands of organizations with millions of users have moved to Office to improve their productivity, reduce costs and enable IT to partner with users to drive their organizations forward. The team has been working on both quarterly updates to SharePoint Online and our most exciting release of SharePoint yet.
With the new release, we are delivering SharePoint as a service and server simultaneously for the first time and laying the foundation to deliver significant new capabilities to the cloud first in the future. This is the first of many blog posts with more details to come in subsequent posts and at the SharePoint Conference. The highlights:.
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