Clicksoftware

Salesforce introduced Field Service Lightning in to empower the mobile workforce with a degree view of the customer, predictive insights and an offline-first mobile app. ClickSoftware and Salesforce have partnered since Field Service Lightning launched to deliver proactive, intelligent field service. These interactions are then automatically updated across the entire Salesforce platform so everyone — customers, sales, customer service and field service — has complete visibility.

As customer service continues to evolve, the acquisition of ClickSoftware will create strategic synergies, technological unity and new innovation opportunities for Salesforce to better meet the needs of existing and new customers around the world by providing one seamless field service solution.

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Cookie Duration Description m 2 years No description available. Powered by. This cookie is set by the provider Cloudflare. What is Field Service Management? Read the Nucleus ROI study. Read the Forrester TEI report. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Transform your field operations with the 1 service platform. Contact us. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.

Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.

Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level. Related Searches. Popular Searches.